A stopped line costs thousands an hour. Spare parts courier is built to get the right part to the right plant fast.
When a machine stops in a factory in Jubail or a crane fails on a site outside Riyadh, the cost of downtime is measured in thousands of riyals per hour. Spare parts logistics — moving components, consumables and tools from dealers and central stores to plants and sites — is one of the most time-critical courier applications in Saudi Arabia.
Service levels for parts
- Same-day within a city: pickup within the hour and delivery in two to four hours.
- Next-morning nationwide: parts tendered by evening arrive at the plant early the next day by road or air.
- Scheduled milk runs: daily or weekly rounds between a central warehouse and multiple sites for planned maintenance.
Delivering to industrial sites
Plants, refineries and construction sites require gate passes, safety briefings and sometimes escorts. Provide the courier with the contact name, gate number and any permit requirements at booking so the driver is not turned away.
Packaging heavy or awkward parts
Bearings, pumps, hydraulic cylinders and filters are dense and can damage standard cartons. Use double- or triple-wall boxes, wooden crates for anything over 30 kg, and foam or moulded inserts for machined surfaces. Drain fluids and seal openings.
Hazardous items
Batteries, aerosols, adhesives and some lubricants are regulated. Declare them so the courier applies the correct handling and, where necessary, moves them by road rather than air.
Positioning stock closer to demand
Many dealers hold fast-moving parts in regional warehouses in Riyadh, Dammam and Jeddah, using courier for the last leg. This turns a next-day promise into a same-day one for most customers.
Visibility
Real-time tracking and proof of delivery with the receiving technician's name let maintenance teams plan the repair while the part is en route.
TQM International serves industrial customers with same-day parts courier in the main cities, night deliveries to plants and scheduled site rounds across the Kingdom.
