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Supply Chain Solutions in Saudi Arabia — TQM 360™

Integrated planning, dedicated operations and end-to-end management — your whole supply chain, one partner.

A supply chain works best when every stage is planned and managed together, not in isolation. TQM International delivers integrated supply chain solutions — combining logistics planning, dedicated operations and customised design tailored to your business requirements.

Through TQM 360™ – End-to-End Supply Chain Solutions, businesses can outsource and streamline their entire supply chain — from sourcing coordination to final delivery — through a single, technology-enabled logistics partner.

Most businesses do not have a supply chain problem; they have a coordination problem. Goods are forwarded by one company, cleared by another, stored by a third and delivered by a fourth, and nobody owns the whole flow — so every hand-off is a place where information is lost, cost hides and blame moves. TQM 360™ is our answer: the end-to-end movement of your goods designed and run as one system, with one accountable team and one set of numbers.

It starts with network design, not with trucks. Where should stock sit? How many hubs do you actually need? Which gateway should each supplier ship into? A supplier shipping into Dammam for a customer base in Jeddah is paying twice — once in freight and once in inventory — and that only becomes visible when someone looks at the whole flow rather than at individual rates.

Then we run it: international freight and customs inbound, warehousing and inventory management, FTL and LTL between regions, courier and last-mile to end customers, and reverse logistics for what comes back. Because it is one provider, there is a single stock position rather than inventory stranded across three warehouses, and a single tracking view from supplier to customer.

What makes it a managed service rather than a bundle of services is the measurement. We report monthly on on-time-in-full, stock accuracy, cost per order, damage and returns rates and inventory ageing, broken down by lane, city and customer — then review it with you and propose changes. Businesses moving to an integrated model commonly see lower inventory, fewer stock-outs and less management time spent chasing suppliers.

End-to-end supply chain management under one accountable team

Integrated Planning

Logistics planning that aligns transport, storage and distribution as one flow.

Dedicated Operations

Customised operations designed around your volumes, sites and requirements.

TQM 360™ End-to-End

From sourcing coordination to final delivery, managed by one partner.

Visibility & Reporting

Technology-enabled visibility and performance reporting across the chain.

Coverage

What TQM 360™ covers

Network design

Where stock should sit, how many hubs you need and which gateway each supplier should ship into — decided on total cost, not freight rate alone.

Inbound

International air and sea freight, customs clearance and delivery to the warehouse, with documents checked before cargo leaves origin.

Inventory management

One stock position with real-time visibility by SKU, batch and expiry, plus cycle counting and expiry-managed picking.

Outbound

FTL and LTL between regions, dedicated fleet for daily routes, and courier or last-mile to end customers from the same inventory.

Reverse logistics

Returns pickup, inspection, grading and restocking, so value is recovered instead of sitting in a van.

Performance management

Monthly OTIF, stock accuracy, cost per order, damage and returns reporting by lane and customer, reviewed together.

Why TQM

Why choose TQM for supply chain solutions

  • One integrated partner for the whole supply chain
  • TQM 360™ end-to-end capability from sourcing to delivery
  • Customised, scalable operations built around your business
  • Technology-enabled visibility and performance reporting
  • One accountable team across freight, customs, storage and delivery
  • Network designed on total cost, not individual freight rates
  • Monthly OTIF and cost-per-order reporting by lane and customer
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FAQ

Common questions

What is TQM 360™?

TQM 360™ is our end-to-end supply chain solution that lets businesses outsource and streamline their entire supply chain — from sourcing coordination to final delivery — through a single integrated partner.

Can you manage my whole supply chain?

Yes. We integrate logistics planning, transportation, warehousing, freight forwarding, inventory management and distribution into one managed solution.

Are your supply chain solutions customised?

Yes, every solution is designed around your volumes, locations, industry and operational requirements, and scales as your business changes.

What does TQM 360™ actually include?

Network design, inbound freight and customs, warehousing and inventory management, outbound transport by FTL, LTL, dedicated fleet and courier, reverse logistics, and monthly performance reporting — designed and run as one system rather than bought as separate services.

How is this different from just buying your individual services?

Accountability and measurement. With separate providers each one optimises its own leg and nobody owns the total cost or the total lead time. With an integrated model there is one stock position, one tracking view, one invoice and one team answering for on-time-in-full across the whole flow.

Which KPIs do you report on?

On-time-in-full, stock accuracy, cost per order, damage rate, returns rate and inventory ageing, broken down by lane, city and customer, reviewed monthly with your account manager alongside proposed improvements.

Do I have to move everything at once?

No, and we would advise against it. Most transitions start with one product line, one region or the inbound leg, run in parallel briefly, and expand once accuracy and service are proven. That protects you during the switch.

Can you handle project and heavy cargo within this?

Yes. Project cargo, heavy haulage, permits, route surveys and site delivery coordination sit inside the same managed scope for customers supplying industrial and giga-project sites.

How do you plan for Ramadan and seasonal peaks?

We ask for volume forecasts by week and city about eight weeks ahead, then reserve vehicle capacity, warehouse space and labour against them, and pre-position stock in regional hubs so peak deliveries do not depend on long-haul trucks during the busiest weeks.

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